Supporting the Underdog — How Hiring Retirees Boosts the Bottom Line  

Hiring managers are seeing a big shift in today’s labor force and are facing new challenges alongside it.  

One of many issues HR professionals are struggling with was brought to light in a recent LinkedIn survey, which found that 69% of recruiters struggle to find qualified candidates. Other challenges include increased hiring costs, higher employee turnover, and widening skill gaps needed for certain positions. 

So how can hiring managers find dedicated and knowledgeable employees in a quick and efficient manner? One easy way is to look for the underdog’s entering — or reentering — the workforce. 

Hiring older workers and retirees returning to the workforce is a great way to fill labor gaps and boost a company’s bottom line.  

In this C-Suite 411 article, we will discuss… 

  • What retirees bring to the table 
  • The motivations behind rejoining the workforce  
  • Common myths hiring managers should ignore 

The Grand Return 

The U.S. Department of Labor’s Employment and Training Administration reported that Gen X (ages 45-60) is the second largest group in the labor force in 2024 at 31%. Baby Boomers (ages 61-70) make up 15% of the labor force and even some of the silent generation (ages 71-90) make up 1%. This shows that although younger generations are steadily growing in the labor force, older generations are staying put for as long as possible. But why? 

There are a few reasons why older generations might put off retirement or return to work after. AARP reported in January that financial and economic difficulties are still the leading reason for retirees returning to work or continuing to work past retirement age. The next-closest primary reason is to make a difference or do something meaningful, according to the same report. 

This ties into another recent report by the AARP that looked at how older employed workers’ jobs impacted their mental health.  

Around half of respondents said their job positively impacts their mental health, citing the social aspect of working as a big factor. These two factors have always been major players but have grown in importance since the isolation and financial instability of the pandemic.  

Retirement plans have also evolved and policy changes to programs like the Social Security system have discouraged early retirement. Regardless of the reason, these candidates are itching to get back to work.  

What They Offer Employers (And Myths You Should Ignore) 

There are lots of benefits to having a seasoned employee on your team. They have years of experience and have worked hard to develop the skill they have today. Not only does this make them good mentors for passing on knowledge and secrets of their trade, but this also adds a unique perspective your workplace might be missing.  

Retired workers also have good problem-solving skills after years of experience in and out of their field. These older generations also have the bonus of higher education rates, since today’s older Americans tend to have higher education levels than in the past. 

Popular media often pokes fun at older workers by saying they are bad at technology or are averse to change and learning new things. While it may be a fun point of conflict for a movie, it is actually the opposite in real life.  

Older workers tend to have a strong work ethic and are very adaptable to changing work environments and technology. Baby Boomers and Gen X worked alongside the rise of technology and its advancements, making them much more flexible in the workspace when it comes to updating technology.  

Another myth often spread about retired workers is they are slow and less productive than their younger counterparts. In fact, an international study by the National Library of Medicine found that adults aged 65 to 80 performed more consistently in tests of cognitive abilities, perceptual speed, and episodic memory than did adults aged 20 to 31.  

One of the bigger concerns for HR is turnover rates, as a poor culture fit can cost organizations 50-60% of an employee’s yearly salary. Luckily, the U.S. Bureau of Labor Statistics reports older employees are found to be more loyal to employers and less likely to seek change in employment. They typically stay with a company for nearly 10 years, more than three times the rate of workers ages 25-34. 

Opening The Door For Retired Workers

Retired workers can bring many assets to the table. They often seek non-strenuous work or part-time jobs, but some look for more impactful work and full-time positions. Some examples of work well suited to older workers include admin assistants, customer service representatives, data entry jobs, or transportation roles. They can also be great gap-fillers in some industry specific positions as they don’t need to be trained from the bottom up when reentering the industry.   

Employment data shows that these workers are not ready to stop any time soon. Hiring managers and HR leaders should approach these candidates with open minds and throw assumptions out the door, for these workers might just surprise you. 

Next week we will dive into another recruitment underdog — New graduates. Discover why the misconceptions about hiring new graduates are wrong and how companies can benefit in the long run. 

Sources: U.S. Department of Labor, AARP, National Library of Medicine, U.S. Bureau of Labor Statistics, LinkedIn 

AI Is Joining Your Workforce… Are You Ready?

AI is becoming such a standard part of work teams, it’s been dubbed the new “coworker,” and organizations that once struggled to balance remote and in-office employees will soon face a new challenge: integrating AI agents that don’t just assist your employees but act independently, make decisions, and collaborate like their human counterparts. 

This shift is already happening. Companies are deploying AI-driven sales, HR, and finance agents capable of interpreting context, adapting dynamically, and working autonomously. The question is now: how will leaders ensure these AI employees become a competitive advantage rather than a liability? 

More Than Just Automation 

Today’s AI-powered assistants streamline repetitive tasks. Tomorrow’s AI coworkers will do far more.  

In the global workplace, digital platforms like Slack and Teams have normalized collaboration among geographically dispersed colleagues, often replacing face-to-face interactions. Building on this new normal and the current use of GenAI tools, advanced large language models (LLMs) are enabling AI agents to become active participants in digital workflows, not just passive tools. Like self-driving cars that navigate based on a destination, these AI coworkers will interpret broad instructions, interact with systems, and make decisions autonomously. They’ll adapt and learn, transforming digital interactions into collaborations with intelligent, adaptable AI team members. 

This fusion of human creativity and AI’s computational power will unlock a new level of productivity. But greater capability brings greater complexity. Managing AI coworkers demands a strategic rethink of how teams operate, how employees interact with AI, and how leaders ensure AI remains an asset, not a risk.  

So, how do organizations get this right? 

Leading the New Frontier 

Integrating AI coworkers isn’t as simple as deploying new software. Leaders will need to rethink hiring, team structures, and workforce planning to ensure AI fits seamlessly into the organization. 

1. Build Trust 

Trust is AI’s biggest adoption hurdle. Employees worry about bad decisions, job security, and transparency. Without trust, AI coworkers will be underutilized or outright rejected. 

The solution? Treat AI like a new hire. Leaders must onboard AI agents just as they would employees: train teams to interpret AI decisions, introduce AI gradually before granting autonomy, and audit outputs to ensure alignment with business goals. 

Early adopters of AI customer service agents, like Salesforce’s Agentforce, found that while AI reduced workload and improved efficiency, managers needed training to interpret AI-driven insights rather than blindly trust them. 

2. Rethink the Workforce 

AI won’t replace employees, but it will shift how teams function. Leaders must redefine roles to balance human creativity and AI’s computational strengths. 

AI excels at analyzing vast datasets, automating processes, and making split-second decisions. Humans bring emotional intelligence, strategic thinking, and complex problem-solving. The key is structuring teams to maximize the strengths of both. 

This requires ongoing assessment of which tasks should be handled by AI alone (data processing, pattern recognition, automation), managed by humans and AI together (strategy development, decision validation) or left entirely to humans (relationship-building, negotiation, ethical judgment). This is not a one-time process. As AI capabilities evolve, so must the way organizations allocate responsibilities between human and AI workers. 

3. Scale With AI 

One obvious upside to the new digital workforce? AI coworkers don’t operate on a 9-to-5 schedule. They can work 24/7, scale instantly, and adjust based on demand. 

For CFOs and COOs, this means a fundamental shift in workforce management. AI will function as an on-demand workforce, allowing organizations to scale AI agents up or down without the need for hiring or layoffs. Instead of human capacity being the primary constraint, new bottlenecks will emerge from the interfaces between humans and AI, making it essential to streamline collaboration between the two.  

Some companies, like Moderna, are already integrating AI management into HR functions, signaling a future where HR leaders will be responsible for overseeing both human employees and AI workers. 

4. Hire for the New Era 

Hiring and performance management must also evolve. Traditional “cultural fit” assessments will be joined by “interaction fit,” which measures an employee’s ability to work effectively with AI.  

The AI-enabled workforce will need key competencies such as AI literacy, which involves understanding how AI makes decisions, and the ability to collaborate with AI by knowing when to trust, challenge, or refine its outputs. Adaptability will also be essential, as employees must continuously update their skills to keep pace with AI advancements. While some roles will require AI-specific expertise, others will simply need a general ability to integrate AI seamlessly into daily workflows. 

Acting Now vs. Falling Behind 

AI coworkers are already here. Companies that successfully integrate AI into their workforce will see greater efficiency, innovation, and scalability, and those that hesitate could face talent mismatches, inefficiencies, and lost opportunities. Organizations must begin experimenting, adapting, and building AI capabilities now. AI won’t wait, and neither should you. 

SOURCES: Entrepreneur, Inc., Pharm Exec, Salesforce, Business Insider 

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